Research has shown that online therapies can produce outcomes and benefits similar to those of traditional in person interventions. It is accessible, enables the client to get support in their own home, its time effective in the working week, particularly now many people are traveling regularly for work. It is delivered with the same care and attention of an in-person session. Whilst telehealth has benefits for many it may not be suitable for everyone. With this in mind we try to have a quick screening process to determine if we can help you online or whether you would be better helped with a face-to-face session. We know those with risk of harm, serious psychiatric experiences, eating disorders or significant trauma may be better helped in a clinic setting.
We offer online counselling via zoom for clients who are 18 plus
Password protection- our appointments will have a different meeting ID and password.
We will use a waiting room and you will be able to enter when the clinician admits you
The meeting will be locked to prevent others joining
The clinician will be able to use screen sharing with you. If there is something you wish to share please email it prior to the session.
We will not be recording the session unless there is a specific reason to and we would need to seek your consent for this
Please put your Camera on unless very clear temporary reason to have it off
Please don’t eat during g the session. If you need eat request a short break to do so.
Try to avoid having sessions in bedrooms and be mindful; of your attire as you would in a in person session.
If you lose connection or cant contact each other your clinician will email instructions of how to proceed. If in SG office hours you can also liaise with our admin staff via email or WhatsApp on how to proceed
Your clinician will discuss a plan if your internet connection isn’t great, this could involve temporarily switching to audio, or using a different platform.
After the first session we will discuss if telehealth feels right for you
Should your mental health or needs change and you require support from a team or psychiatrist we can help facilitate this. We can also join you initially if you have a change of therapist to handover.
Make an intentional time and space for your sessions – think about the timing as you need to be uninterrupted
Make sure you have privacy (We can’t do sessions with others listening) as your confidentiality is important to us.
Make sure you feel physically comfortable (seating and clothing)
Ensure you have enough light to be seen
Have a drink and tissues ready should you require them
Wearing headphones can help with sound quality
Online does feel different initially and it can feel a little disconnected to start with, it does sometimes take time to adjust.
It can be helpful to have a short 10 mins before you start to focus on what you want to discuss in your session and a further 10 minutes to decompress and process afterwards.
Switch off alerts on your device as these can be very distracting for you
Check you have enough battery or chargers
If there is more than one of you joining the session think about seating so the clinician can see both of you.
If you are experiencing anxiety or discomfort around being online please do discuss with your clinician
